Home

Consumer Complaints and Protection | New York State Department of State, Division of Consumer Protection (DCP)

99 Washington Avenue, Albany, NY 12231

Must reside in New York State.
Mon-Fri 8:30am-4:30pm.
(800) 697-1220

Voice - Intake

800-697-1220

Voice - Consumer Assistance Hotline

Call for information.

No fee.

NY

Description

Accepts and responds to consumer complaints including gas gouging complaints and works to settle disputes and represents consumer interests before the Public Service Commission (PSC). Also develops educational programs and materials informing consumers of their rights regarding scam alerts; refunds, rebates and rain checks; identity theft and protection; do not call; and product safety and injury protection.

Providing organization

New York State Department of State, Division of Consumer Protection (DCP)